Woo Online Casino Terms and Conditions

Welcome to Woo Online Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application and all services offered under the Woo Casino brand at Woo Casino.com. By registering an account, completing a Woo Casino login, or otherwise using our services, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree, you must not use our website or app.

1. Who We Are

Woo Online Casino is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Paysafe transactions on our site are processed by Tronabriz Limited, and our affiliate programme is administered through PlayAmo Partners. We hold an E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we operate our platform in accordance with that licence at all times.

These Terms are version 1.1, effective 05.02.2026 and last updated 10.03.2026. English is the official language of our website and prevails over any translated version, although we do offer multilingual support and localisations in Czech, Russian, German, Norwegian, Finnish, Polish and French.

2. Eligibility and Registration

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account with us. When you register with Woo Casino, you may only hold one account per person, IP address, computer or household. If we detect duplicate accounts, we will close them, cancel any pending withdrawals and confiscate any winnings. Once you complete your Woo register process, your registered e-mail address cannot be changed.

• You confirm all information you provide during registration is true, accurate and complete.
• You are responsible for keeping your login credentials confidential and secure.
• We may request identity verification at any time, including a government-issued photo ID, proof of address and proof of your payment method.

We reserve the right to suspend or close any account where we suspect fraud, collusion, bonus abuse or breach of these Terms.

3. Restricted Territories and Provider Limitations

Real-money play through Woo Online Casino is prohibited for residents of a long list of jurisdictions, including but not limited to the United Kingdom, the United States, Ukraine, Russia, Spain, France, Belgium, the Netherlands, Poland, Sweden, Brazil and many further territories published in our full restricted list. Players from Sweden are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges, while players from Ireland and Finland are not eligible for deposit-based bonuses. If you breach our territorial restrictions, you are not entitled to refunds or withdrawals of any funds involved.

On top of our own restrictions, certain game providers apply their own territorial blocks. NetEnt titles are barred outright in several countries including Belgium, France, Spain and the UK; Play'n GO and Pragmatic Play are unavailable in Sweden; and Amatic is restricted in Australia, Austria, Estonia, Greece and the USA. We are not responsible for provider-level restrictions that sit outside our control.

4. Deposits and Withdrawals

We accept a wide range of payment methods for your Woo Casino deposit, including Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, Paysafecard, Interac, iDebit, InstaDebit, Zimpler, bank transfer and cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin and Tether. All deposits must originate from a payment account registered in your own name; if we identify a third-party deposit, we will confiscate any winnings derived from it and return the deposit where possible.

Every Woo withdrawal request is subject to identity verification before payout, and we may ask you to submit documents in Latin or Cyrillic script or complete a video verification call. We process approved withdrawals within 72 hours, though many requests are completed much sooner. Our rolling withdrawal limits are 4,000 EUR/USD/CAD/AUD/NZD per day, 16,000 per rolling 7 days and 50,000 per rolling 30 days, though progressive jackpot wins are always paid in full outside these limits. Any deposit must be wagered 3 times before it becomes eligible for withdrawal.

Bitcoin players must submit valid identification before playing; we block deposits and bets until verification is complete. Crypto transactions are converted using the real-time Coinbase Converter rate at the moment of the transaction, and we do not offer a crypto-to-fiat exchange service.

5. Bonuses and Promotions

We offer a generous Woo Casino sign up bonus in the form of a Welcome Pack of up to 3,500 USD/EUR plus 200 free spins across your first four deposits. Your first deposit unlocks 100% up to $/€1,000 plus 150 free spins using our Woo bonus code WOO, with a minimum qualifying deposit of $/€20 and 40x wagering requirement. We also run a Weekend Reload, WOO Wheels, Mystery Boxes, Prize Drops, daily and weekly tournaments, and a referral programme, each governed by its own specific terms.

• Any Woo Casino no deposit bonus, free-spin bonus or deposit bonus carries 40x wagering unless stated otherwise.
• You may only hold one bonus at a time; deposit-related bonuses are not stacked.
• The maximum bet permitted while a bonus is active is 5 EUR/USD, 50 NOK or 8 CAD/AUD/NZD.
• We reserve the right to confiscate winnings if you exceed the maximum bet or breach any bonus condition.
• Only one bonus is awarded per person, e-mail address, browser, device or IP address, and no bonuses are available for cryptocurrency deposits.

If you request a Woo withdrawal before your wagering requirement is met, you forfeit the bonus and any associated winnings. Jackpot category games are always excluded from bonus promotions.

6. VIP Club and Loyalty Programme

Our WOO Missions loyalty ladder rewards you automatically from your first deposit, with Comp Points earned on slots wagering only. As you progress through our W, WO and WOO tiers, you unlock free spins, cash rewards and access to our WOO Wheels, and our VIP Club members enjoy a personal VIP manager, priority withdrawal assistance and exclusive promotional access.

7. Account Dormancy

If your account shows no login or gameplay activity for 12 consecutive months, we classify it as dormant and apply a monthly dormancy fee of 25 EUR, or your full remaining balance if lower.

8. VPN Use and Fraud Prevention

We do not permit the use of a VPN or any similar technology to bypass our geographic restrictions. If we detect VPN use to circumvent our territorial rules, we may confiscate your winnings and suspend your account without further notice.

9. Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, self-exclusion and reality checks. If you feel your gambling has become a concern, we encourage you to contact our support team for guidance and assistance.

10. Complaints and Dispute Resolution

If you have a complaint, please contact our support team, available 24/7 through live chat or by e-mailing support@Woo Casino.com. Only the account holder may file a complaint, and any claim must be raised within 1 year of the issue arising. If we are unable to resolve your complaint internally, you may escalate the matter to EGIS, our independent Alternative Dispute Resolution body, at [email protected]. Any dispute that cannot be resolved through EGIS is subject to binding arbitration exclusively in Costa Rica.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically, as continued use of our website and Woo app after any update constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, your account, a Woo Casino login issue, or any aspect of our services, our support team is available 24/7 via live chat or by e-mailing support@Woo Casino.com.