Woo Casino Cookies Policy

At Woo Casino, we use cookies and similar tracking technologies to operate our website, secure your account, and improve the experience you have every time you log in. This Cookies Policy explains what cookies are, why we use them, and how you can control them when you visit Woo Casino.com or use the Woo Casino app. Our casino is operated by Novatrix SRL, registered in the Province 03 of Cartago, Costa Rica, under an e-gaming licence issued by the Tobique Gaming Commission, and this document forms part of our wider legal framework alongside our Terms and Conditions and Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and provide core functionality such as keeping you logged in between page loads. We also use similar technologies, including pixels, tags, and local storage, which we refer to collectively as "cookies" throughout this policy. When you interact with Woo Casino, whether through desktop browser, mobile browser, or our progressive web app, cookies help us deliver a consistent and secure gaming environment.

Why We Use Cookies

We rely on cookies for several essential and optional purposes. Some cookies are strictly necessary for our website to function, while others help us understand how our services are used so we can make improvements. Here at Woo Casino, we categorise our cookies as follows:

Essential Cookies

These cookies are required for our website and the Woo Casino app to function properly. They enable core features such as account authentication during Woo Casino login, session management, secure payment processing, and fraud prevention. Without these cookies, you would not be able to complete a Woo login, make a deposit, or request a withdrawal. We do not require your consent to place these cookies, as they are necessary for delivering the services you request.

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred language among our English, Czech, Russian, German, Norwegian, Finnish, Polish, and French localisations, your currency selection, and your display settings. Our Woo Casino platform uses these cookies to personalise your account area, including tracking your progress through WOO Missions, Comp Points, and any active no deposit bonus offer you may be eligible for.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors navigate our site, which pages are most popular, and where technical issues may occur. This data helps us optimise game loading times, improve our lobby categories, and refine features such as our Daily Slot Race tournaments and Drops & Wins promotions. All analytics data we collect is aggregated and does not directly identify you as an individual.

Advertising and Marketing Cookies

Our Woo Casino marketing partners, including our affiliate programme operated through PlayAmo Partners, may place cookies to measure the effectiveness of campaigns that direct traffic to our website. These cookies help us understand which channels bring players to search for offers like the Woo casino no deposit bonus or Woo casino free spins, and they allow us to avoid showing you repetitive advertising. We do not use these cookies to target players who have opted out of promotional communications, and players from Sweden are excluded from all bonus-related tracking in line with our regional restrictions.

Third-Party Cookies

Some cookies on our website are set by third parties rather than by us directly. These include:

• Payment processors, including providers handling Visa, Mastercard, Skrill, Neteller, and cryptocurrency transactions such as Bitcoin, Ethereum, and Tether;
• Payment intermediaries such as Tronabriz Limited, which processes Paysafecard transactions on our behalf;
• Game providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and Playtech, whose content is embedded within our lobby and may set cookies to ensure fair play and correct game rendering;
• Independent dispute resolution services, including EGIS, our appointed ADR body, should a complaint escalate beyond our internal support team;
• Security and fraud-prevention vendors that help us verify player identity and detect duplicate accounts across IP addresses, devices, or households.

We do not control the cookies placed by these third parties, and we encourage you to review their respective cookie and privacy policies for further information.

Cookies and the Woo Casino App

Our Woo Casino app, available as a progressive web app for Android and iOS through the Add to Home Screen feature, also relies on cookies and local storage to keep you signed in, remember your game history, and apply the 10 free spins reward issued upon installation. If you clear your app data or reinstall the Woo app, you may need to complete the Woo casino login process again and some preferences may reset.

Managing and Controlling Cookies

You have control over the cookies stored on your device. Most browsers allow you to:

• View which cookies are stored and delete them individually or all at once;
• Block third-party cookies while allowing first-party cookies;
• Block all cookies from being set, though this may prevent you from completing a Woo login or accessing certain account features;
• Set your browser to notify you when a new cookie is being placed.

Please note that disabling essential cookies may prevent you from using core features of our site, including logging into your account, making a deposit, or claiming a Woo casino bonus. We recommend leaving essential cookies enabled to ensure the smoothest possible experience while playing with us.

Browser-Specific Guidance

Cookie settings are typically found within your browser's privacy or security menu. As we cannot control browser updates, we recommend consulting your browser's help documentation for the most current instructions on managing cookies, clearing cache, and adjusting tracking preferences.

Legal Basis and Data Protection

We process cookie data in accordance with our Privacy Policy and applicable data protection principles. Our e-gaming licence is issued by the Tobique Gaming Commission, and where disputes arise regarding our handling of your data, they are resolved through arbitration in Costa Rica, with EGIS acting as the independent ADR body. We are committed to only collecting the data we need to operate our services responsibly and securely, and we do not sell cookie-derived data to unrelated third parties.

VPN Use and Cookie Detection

We use cookies, in combination with other technical signals, to detect attempts to bypass our geographic restrictions through a VPN or proxy service. Using a VPN to access Woo Casino from a restricted territory is strictly prohibited under our Terms and Conditions, and detection through cookies or IP analysis may result in the confiscation of winnings and closure of the associated account.

Changes to This Cookies Policy

We may update this policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our website or the Woo Casino app after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about our use of cookies, please contact our support team, available 24/7 via live chat or by e-mail at support@Woo Casino.com. If you believe a cookie-related complaint has not been resolved satisfactorily, you may escalate the matter to EGIS, our independent ADR body, at [email protected], provided the claim is raised within one year of the issue arising.