Woo Responsible Gaming

Tools to Help You Stay in Control

Our Woo Casino team has built several practical tools that let you shape your own gambling experience. These features are available directly from your account settings, and our support team can help you activate any of them if you need guidance.

• Deposit limits — set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits — define the maximum amount you are willing to lose over a chosen period.
• Wager limits — restrict the total stake you place within a set timeframe.
• Session time reminders — receive alerts when a session has run for a set length of time.
• Cooling-off periods — temporarily pause your account for a short break, from 24 hours up to several weeks.
• Self-exclusion — close your account for an extended period, from six months up to a permanent block.

Join us at Woo Casino and set these limits from day one if you prefer a cautious, structured approach to play. Limits can be lowered instantly, while increasing a limit typically involves a short cooling-off period before it takes effect, giving you time to reconsider.

Comparing Our Control Options

Recognising the Signs of Problem Gambling

We at Woo Casino believe that awareness is the first step towards safer play. Gambling can become a problem when it stops being entertainment and starts affecting daily life. Some signs worth watching for include:

• Spending more money or time gambling than you originally planned.
• Chasing losses by depositing again to try to win back money already lost.
• Borrowing money, selling belongings or neglecting bills to fund play.
• Feeling anxious, irritable or preoccupied with gambling when not playing.
• Hiding gambling activity from family, friends or partners.
• Neglecting work, studies or relationships because of time spent gambling.

If any of this sounds familiar, we encourage you to reach out to our support team straight away. At Woo Casino, we offer confidential assistance and can help you set limits, activate a cooling-off period, or begin the self-exclusion process without judgement.

Self-Exclusion and Account Restrictions

Our Woo Casino self-exclusion process is straightforward and irreversible once confirmed for the chosen period. Once activated, we will close your account, remove you from marketing communications and prevent any new registration attempt linked to your details for the duration selected. Our Woo Casino compliance team reviews every self-exclusion request personally to ensure it is handled correctly and cannot be circumvented.

We also want to be transparent about how dormant accounts work. If an account shows no login activity or gameplay for 12 consecutive months, we classify it as dormant, and a monthly dormancy fee applies to the remaining balance. We recommend logging in periodically, even during a deliberate break, or completing self-exclusion instead if you intend to stop playing for good.

Market-Specific Protections

We at Woo Casino apply additional safeguards depending on where our players are located, reflecting local regulatory expectations:

• Players from Sweden are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges.
• Players from Ireland and Finland are not eligible for deposit-based bonuses.
• Bitcoin players must complete identity verification before playing; deposits and bets remain blocked until this is finished.

Choose Woo Casino knowing that we operate a long list of jurisdictional restrictions, and real-money play is prohibited for residents of countries where local law does not permit it. We take these restrictions seriously, and players who breach them are not entitled to refunds or withdrawals. For a full overview of current promotions and eligibility, take a look at our Woo bonus guide.

Account Integrity and VPN Policy

Our Woo Casino platform does not permit the use of VPNs or similar tools to bypass geographic restrictions. Using such methods is strictly prohibited under our terms and may lead to confiscation of winnings and permanent account closure. We ask every player to access our Woo Casino platform directly from their genuine location to keep the environment fair and compliant for everyone.

External Support Organisations

Beyond the tools available directly on our site, independent organisations offer free, confidential advice for anyone concerned about their own gambling or someone else's:

• GamCare — advice, support and a free helpline for people affected by gambling harm.
• BeGambleAware — information, self-assessment tools and treatment referrals.
• Gamblers Anonymous — peer support meetings and a structured recovery programme.
• Gambling Therapy — free online support available in multiple languages.

We encourage every visitor to bookmark at least one of these resources, regardless of how in control your play currently feels.