Woo Casino Privacy Policy

We at Woo Casino are committed to protecting your personal data and respecting your privacy whenever you use Woo Casino.com, the Woo app, or any related service. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By creating a Woo Casino account, using our Woo login credentials, or accessing our platform in any other way, you agree to the practices described below.

Woo Casino is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Certain Paysafe transactions are processed on our behalf by Tronabriz Limited, and our affiliate programme is run through PlayAmo Partners. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we operate in compliance with applicable data protection standards.

Information We Collect

When you register for a Woo Casino account, use our Woo app, or contact our support team, we collect several categories of information necessary to provide our services and comply with our licensing obligations.

• We collect registration data such as your name, date of birth, e-mail address, phone number and residential address.
• We record account activity, including your Woo Casino login history, gameplay, deposits, withdrawals and bonus usage.
• We gather payment information related to Visa, Mastercard, Skrill, Neteller, Interac, bank transfers and cryptocurrency transactions, including Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash and Tether.
• We may request identity verification documents, including a government-issued photo ID, proof of address, and proof of the payment method used, particularly before processing any withdrawal.
• We collect technical data such as your IP address, device type, browser information and geolocation to enforce our eligibility and geo-restriction rules.
• We store communication records when you contact our support team via live chat or e-mail.

How We Use Your Data

We use the information we collect to operate and improve our services, manage your Woo Casino account, process deposits and withdrawals, and deliver bonuses such as free spins, cashback and loyalty rewards. Our use of your data also supports fraud prevention, anti-money-laundering checks, and compliance with our licence issued by the Tobique Gaming Commission.

• We use your data to verify your identity and confirm you meet the minimum age of 18, or the applicable legal gambling age in your jurisdiction.
• We use payment and transaction data to detect duplicate accounts, third-party deposits, or attempts to bypass restrictions using a VPN, which is strictly prohibited on our platform.
• We use contact details to send you service messages, promotional offers, and updates about our Woo app, unless you have opted out of marketing communications.
• We use gameplay data to calculate wagering progress, Comp Points, VIP status and eligibility for tournaments such as the Daily Slot Race or Drops & Wins.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning players, remember your preferences, and keep your Woo Casino account session secure. Cookies also help us understand how players interact with our site, which allows us to refine our game catalogue and promotional offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features, including saved Woo login details.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share payment data with processors such as Tronabriz Limited and other licensed payment providers to complete deposits and withdrawals.
• We may disclose data to our affiliate partner, PlayAmo Partners, strictly for the purpose of tracking referred players and calculating commissions, without exposing sensitive account details.
• We share information with regulatory bodies, including the Tobique Gaming Commission, and with our independent dispute resolution partner, EGIS, when required to resolve complaints or investigations.
• We may disclose data to law enforcement or regulatory authorities where legally obligated, particularly in relation to anti-fraud and anti-money-laundering requirements.
• We may share technical and analytics data with service providers who help us maintain the security and performance of Woo Casino.com and the Woo app.

Data Security

We protect your personal and financial information using 128-bit SSL encryption and the PGP protocol across our website and mobile applications. Our systems are designed to prevent unauthorised access, alteration, disclosure or destruction of your data. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique tOyB24&BH]tO]%J@ for your Woo Casino account.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with legal, regulatory and accounting obligations. Accounts with no login or gameplay activity for 12 consecutive months are classified as dormant and subject to a monthly dormancy fee, as outlined in our Terms and Conditions. We may retain certain records even after account closure where required to resolve disputes, investigate suspected fraud, or satisfy regulatory reporting duties tied to our licence.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You can request access to the personal data we hold on your Woo Casino account.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain uses of your data, including direct marketing communications.
• You can withdraw consent where our processing is based on consent, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, please contact us at support@Woo Casino.com. We aim to respond to all requests promptly and in accordance with applicable law.

Eligibility, Restrictions and Verification

Our services are intended for players aged 18 or older, or the legal gambling age in their country of residence, whichever is higher. We restrict access from a number of jurisdictions, and players attempting to access Woo Casino from a restricted location in breach of our policy are not entitled to refunds or withdrawals. Bitcoin players must submit a valid ID before playing, and deposits and bets remain blocked until verification is complete. We may request a phone call, additional documentation, or video verification where identity documents are not in Latin or Cyrillic script.

International Data Transfers

As an internationally operating platform, we may transfer your data to countries outside your country of residence, including to our service providers and payment partners. Where such transfers occur, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or licensing conditions. We encourage you to review this page periodically. Continued use of your Woo Casino account after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@Woo Casino.com, available 24/7 via live chat and e-mail. Unresolved disputes may be escalated to EGIS, our independent ADR body, at [email protected], within one year of the claim arising.